Policies

Placing an Order and Payment:

We recommend placing your order as soon as you know for a fact that you are going to need the items.  All rental equipment is inventory based and is on a first come first serve basis.  A 25% deposit is required to reserve your items.  The deposit is applied to the rental cost of your order.  Payment in full, and final counts are due no later than 10 days prior to delivery or pickup of you order.  Additions may be made after that date if the items are available but no deletions or reductions.  The deposit and final payment may be paid with a credit card or you may send us a check or money order that must arrive by the 10 day deadline.  

Cancellation:

Please be aware that once we reserve an order, other orders may be turned away to honor our commitment to you request.  In the event you need to cancel an order within 30 days of your event you would forfeit you 25% deposit. 

Customer Pickups:

All items are inspected, clean and ready for use.  Upon inspection of items any discrepancies or malfunctions must be reported to the office immediately so that we may fix the problem.  There will be no refunds of any kind without notification at time you realize there is a situation. The voicemail system is available to fix such problems.  Once items have left the building rates apply whether used or not.  Please make sure to bring a vehicle big enough, free of debris when picking up an order.  All orders are due back by 5:00 pm on the assigned return date.  Any late items will be subject to an additional days charge.

Delivery & Pickup:

Delivery and pickup are available at a nominal fee.  Rates quoted are for ground floor delivery and pickup.  Set up and tear down service is available at an additional cost if arranged in advance.  All items are inspected, clean, and ready for use at time of delivery.  Upon inspection of items any discrepancies or malfunctions must be reported to the office as listed above.

Loss or Damage:

Responsibility for equipment remains with the renter from the time of delivery or pickup to time of return.  Please be sure equipment is protected from weather and is secured when not in use.  All equipment must be returned in the same quantity and condition that you receive them in. (i.e. no tears, rips, burn holes, or dents)  Full replacement cost will apply to an item that is rendered unusable or missing upon return of your order.